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ordered 6 weeks ago no glasses how do i get my money back??? Forum Index -> VALUEglasses
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PostPosted: Sun Apr 23, 2006 4:32 pmApr 23, 2006    Post subject: ordered 6 weeks ago no glasses how do i get my money back???

This is the most terrible online shopping experience ever! I bought a pair of glasses about 6 weeks ago and I have not received them yet. I tried to call them at least 20 times and no one ever answered. I also emailed over a dozen times but nobody replied. Horrible experience and I am not sure how to get my money back!
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Joined: 03 Mar 2006Mar 03, 2006
Posts: 24

PostPosted: Mon Apr 24, 2006 7:40 amApr 24, 2006    Post subject:

If you paid by credit card or PayPal, file a complaint. I've done this a few times (mostly eBay + PayPal) over the past few years, and got my money back every time but one (when PayPal found in my favor, but since the seller's account was empty PayPal couldn't refund my money).

If you paid by check or money order, I don't have any suggestions.

I have the same problem as you: 5 weeks, no glasses, and no contact from the seller. What number do you have to call? I've tried the following numbers; both were out-of-service on Friday afternoon: (818) 232-7427 and (818) 268-8068.

The delay doesn't bother me, but being unable to contact the seller does. ValueGlasses, are you listening? People are going to see all these complaints and choose to buy elsewhere.
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PostPosted: Mon Apr 24, 2006 3:28 pmApr 24, 2006    Post subject: Thanks for the post

Hey jps, Thanks for your info. I paid by credit card and I just called my bank they say I can file for Fraud. Then I can get back my credits and they will go after the company. Well hope it's true.

I called all the numbers listed on their web and also the number shown on my credit card bill but nobody ever answered. Losing 40 dollars is not my major concern but I'm afraid the company will use my credit card info in illegal ways.

Anyways, keep me posted on when you get the glasses. I'll let you know if I get mine.

Lisa =)
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