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Received Refund ... Forum Index -> VALUEglasses
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Joined: 03 Mar 2006Mar 03, 2006
Posts: 24

PostPosted: Fri May 05, 2006 5:27 amMay 05, 2006    Post subject: Received Refund ...

... from my credit card company, not direct from ValueGlasses.

After waiting 6 weeks for my glasses, I disputed the charge with my credit card company. I sent them a copy of my order confirmation, copies of emails sent to ValueGlasses (no reply received), and the phone numbers I tried to call (which were not in service).

I received an immediate response saying something like 'we've credited your account ... but may reverse this based upon a response from the merchant'.

So, I'm in "wait and see" mode. I don't want to buy more glasses until I'm sure the refund is definite.

It's a shame. I really liked the frame/lens combo I'd ordered. Oh well, maybe I'll find something better elsewhere.
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